What is VoIP?
Voice over Internet Protocol is a method of transmitting voice traffic through the Internet or other packet switched networks.  Put simply, this means your voice calls are placed across the Internet, instead of a traditional telephone line.

The Internet Protocol (IP) was originally designed for data networking, however the success of IP in becoming a world standard for data networking has led to its adaption to voice networking.




Is call quality guaranteed?
Yes!  Although historically and even today, most suppliers offer VoIP services using standard broadband connectivity, Solwise Telephony use only a quality of service guaranteed data connection which is not connected to the public Internet.

This allows us to guarantee call quality equal to that of standard telephone lines and in some cases, better.   We cannot guarantee call quality if you or a home worker choose to use your own broadband connection with our VoIP solution.


What equipment do I need?
A broadband connection is required.  Solwise Telephony offers a specialist data connectivity package which carries a quality of service quarantee, giving you peace of mind and assurance that your calls will be of the highest quality.

A compatible telephone handset is also required.  There are many of these on the open market.  Solwise Telephony is working through the list of manufacturers, adding their handsets to its portfolio.  For a list of compatible handsets, please contact us.


What are the benefits?
There are many benefits available from the Solwise Telephony VoIP package.  These include reduced call costs, free calls between sites, free calls to home and remote workers and many more.  When you buy the Solwise Telephony VoIP service we bundle in all the fantastic features of a state-of-the-art switchboard.  These features include, but are not limited to:

		Call Recording Record all or some of your inbound and outbound calls.
		Call Hold & Transfer Put calls on hold and transfer them internally or externally with ease.
		Music On Hold Customers hear music on hold and you can also add company messages and offers.
		Advanced Call Routing You decide exactly how your inbound calls are routed via the web interface.
		Call Conferencing Conference rooms for up to 5 participants included free of charge.
		Voicemail Boxes Voice messages accessed via your handset, the web interface, or sent by email.
		Real-Time Call Statistics View your call stats online almost instantly, with a host of reports available.

How is the system installed?
The Solwise Telephony VoIP package is so easy to install that you can do it yourself.  All you need to do is connect each telephone handset to a mains supply and run an ethernet patch cable back to the router we supply.  It really is that simple.

Solwise Telephony can carry out the installation at your premises, using professional techniques to trunk cables, install ethernet sockets and ensure a clean and tidy job is carried out to the highest standards.


How much does it cost?
Please use our quote generator to tell us what you need and find out how much it will cost.