What is VoIP?

Voice over Internet Protocol is a method of transmitting voice traffic through the Internet.  Put simply, this means your voice calls are placed across the Internet, instead of a traditional telephone line.  Problems have been encountered with this technology in the past due to trying to send voice calls over ADSL connections designed purely for data.

The best way to understand this problem is that if your office data connection 'pauses' for half a second when downloading emailing, you would probably not notice.  Half second gaps in a voice call would make the speech unintelligible!

The Sipswitch system has overcome this problem by only using a specialist QOS (Quality of Service) data connection that is specifically designed for voice traffic. This service is not suitable for data, but perfect for quality assured calls. It is possible to have up to 16 simultaneous quality calls over a Sipswitch connection.

The voice traffic does not in fact travel of the public Internet, but is passed via a private network in the local BT exchange back to our Sipswitch platform in Telehouse, London.

Is call quality guaranteed?

Yes!  Although historically and even today, most suppliers offer VoIP services using standard broadband connectivity, Solwise Telephony use only a quality of service guaranteed data connection which is not connected to the public Internet.

This allows us to guarantee call quality equal to that of standard telephone lines and in some cases, better.   We cannot guarantee call quality if you or a home worker choose to use your own broadband connection with our VoIP solution.


What equipment do I need?

All you need is the Sipswitch connection package and some handsets!  The handsets are simply connected back to the Sipswitch box (supplied) with ordinary patch leads.

To completely set up a Sipswitch system, all you need to do is order the Sipswitch package, as many handsets as are needed, and the whole system can be live in your offices within 2 to 3 weeks.  For a comprehensive quote, please contact our sales team on 0845-413-3456.


What are the benefits?

There are many benefits available from the Solwise Telephony VoIP package.  These include reduced call costs, free calls between sites, free calls to home and remote workers and many more.  When you buy the Solwise Telephony VoIP service we bundle in all the fantastic features of a state-of-the-art switchboard.  These features include, but are not limited to:

		Call Recording Record all or some of your inbound and outbound calls.
		Call Hold & Transfer Put calls on hold and transfer them internally or externally with ease.
		Music On Hold Customers hear music on hold and you can also add company messages and offers.
		Advanced Call Routing You decide exactly how your inbound calls are routed via the web interface.
		Call Conferencing Conference rooms for up to 5 participants included free of charge.
		Voicemail Boxes Voice messages accessed via your handset, the web interface, or sent by email.
		Real-Time Call Statistics View your call stats online almost instantly, with a host of reports available.

How is the system installed?

The Solwise Telephony VoIP package is so easy to install that you can do it yourself.  All you need to do is connect each telephone handset to a mains supply and run an Ethernet patch cable back to the router we supply.  It really is that simple.

Solwise Telephony can carry out the installation at your premises, using professional techniques to trunk cables, install ethernet sockets and ensure a clean and tidy job is carried out to the highest standards.


How much does it cost?

Please contact our sales team on 0845-413-3456 for a quote.